Rockland County Customer Reactivation Service
Serving Metro NY, all of the US, and Canada
We maximize YOUR PROFITS by reactivating old and dormant customers that are up to 5-7 times easier and less costly to sell than pursuing and selling new ones.
Discover how to leverage the profits from reactivating customers
to propel your company to the next level!
“The most powerful element in advertising is the truth.”
~ Bill Berbach
What Is A Customer Reactivation Program
A Customer reactivation program is a strategy to go back and reinitiate the marketing conversation with old or dormant clients. Recently, I was speaking with a client that started a reactivation program. He mentioned that he sells a particular service to clients, and they buy every two years. He mentioned how one client had just purchased and asked if they were interested in another service he sells. They said they had purchased it from a competitor during the previous month, but had they known, they would have bought from him… If we are honest, we have all experienced something similar. My client started a reactivation campaign. After 3-4 months, he reported having his best month ever! When done properly, reactivation programs gently remind old clients you are here for them, that you plan to communicate better, and give them helpful information. Additionally, they inform them of improvements in your offerings, additional products and services you offer, and occasionally an unadvertised special, just for old customers.
What is involved in an effective
Customer Reactivation Program?
A reactivation program is not the place to put the “hard close” on the old customer. Your goal is to reopen the communications. Listen to them, especially if they feel your product or service did not meet expectations. If you can fix the problem, do so at a special rate to bring them back into the family. One of the primary reasons people stop doing business with companies is because they feel the company does not care about them! If you want customer reactivation to work for you, you must care and be dedicated to delighting your clients. Otherwise, you are just going around in a cycle of selling them… disappointing them… losing them as a customer… Our programs are custom designed around your needs and your customer base. We utilize highly creative messaging and design, email, personalized direct mail, texts, digital ads, videos, creative premiums, ebooks, phone calls to tell the rest of the story, and more… The goal is to catch the old customer’s attention, deliver information that is helpful, personalized, and sometimes entertaining to engage them, and allow you to educate them on how you are now delivering outstanding value. The goal is to give you the opportunity to wow them and re-earn their business. If you have questions, call us at 845-536-2019, and we’ll be glad to help.
Why you should consider a
customer reactivation program
Some companies only sell to a customer once. However, most businesses can benefit from a quality customer reactivation program. The benefits are:
- Increasing your custom base and profits.
- Reducing your sales expense. Selling to new prospects can be 5 -7 times more expensive than reactivating old customers. The reactivation program will allow you to up-sell and cross-sell new or improved products and services to dormant clients.
- When you wow them, these clients, who are now happy, can be a source for referrals and reviews.
- When you truly listen to why a client stopped buying from you, you gain valuable information that will enable you to improve and become more competitive.
If you need help, give us a call at 845-536-2019.
Reviews of Accelerated Advertising
Our Clients & Colleagues Say It Best…
Discover What Others Have To Say About Our Service
Here Are Reviews of Accelerated Advertising
“The best of the Best…”
“Last month was our best month ever!”
“Al is a pure guerrilla marketer…”
Jay C. L.
Accelerated Advertising’s approach
& Who can best benefit from working with us
Accelerated Advertising, located in Rockland County, is an advertising and marketing agency that provides cutting-edge warm-market, online, traditional advertising, and guerrilla marketing. Based in Nanuet at the center of Rockland County, we service companies locally, in the metro New York region, and as far away as California and New Zealand without missing a beat. The most effective advertising and marketing tell a truthful story that resonates with the target audience and moves them to action. Our objective is to work with firms that deliver real value and position their offering in front of their ideal customers; effectively persuading them that our client is the best choice to fulfill their needs and desires. If you are hungry to grow in an ever-improving, yet controlled manner, we may be a great fit. I invite you to browse our website and look forward to discussing your needs. Our goal is to develop long-term relationships with quality companies. We succeed by helping good people achieve their goals. The start is always a no-obligation meeting. If we both feel we are a good fit, we will develop a plan of action to help you efficiently achieve your goals. If we are not a good fit, we will direct you as best we can.
– Al Garlick
Three hallmarks of successful advertisers & marketers
Over the years, Accelerated Advertising has observed three things:
- Companies that deliver excellent value and invest in marketing and advertising – survive difficult times and grow and thrive in normal conditions. Those who do not offer value must invest considerable sums in advertising and sales. They must find people who are uneducated about the product or service and unaware of completion that provides better value. Our goal is to help good people and good companies grow cost-effectively.
- Businesses that invest in tracking their advertising and marketing, on average, grow 30% faster. Over time, they spend 30% less than competitors who “save” money by not tracking their marketing.
- Businesses that test their results find the most effective marketing. Not every marketing activity will be a home run. However, savvy marketers will accelerate their results by testing small, dropping activities that do not do as well as others and investing in the activities with the best returns. Those that commit to constant improvement accelerate their growth and profits.
The team at Accelerated understands that you’re looking for a marketing partner that can help your organization grow. They are here to help you develop and implement the right strategy and continue to improve its effectiveness over time if you have questions or would like to discuss how Accelerated help you, please schedule a 30-minute consultation.
WE DELIVER RESULTS
A marketing agency that has your back
We understand that you’re busy running your business. You don’t have time to learn about and stay up-to-date with all types of marketing and advertising. You certainly do not have time to implement, test, and revise marketing programs constantly. You just want more customers, controlled growth, and a marketing agency that has your back.
At Accelerated Advertising, we are dedicated to helping our clients develop the most cost-effective strategies available. Our team understands your desires, what your customers are looking for, how to engage them, educating them, and convincing them to choose you to fulfill their needs.
“Half the money I spend on advertising is wasted, the trouble is I don’t know which half.”
~ John Wannamaker
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